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Should I manually refund a buyer if they didn't receive what they purchased?
Should I manually refund a buyer if they didn't receive what they purchased?
Lagstep avatar
Written by Lagstep
Updated over a week ago

We would like to emphasize the importance of adhering to our refund policy and procedures to ensure a smooth resolution for both buyers and sellers on our platform. We kindly request that you refrain from manually issuing refunds to buyers and instead follow the appropriate channels to address any refund-related concerns.

In the event that you encounter a situation where a refund needs to be processed, we strongly advise reaching out to our dedicated support team through our live support system. Our knowledgeable and trained support members are equipped to handle refund requests and will provide you with the necessary guidance and assistance to navigate the process effectively.

By contacting our live support, you can ensure that the refund process follows the prescribed guidelines and that all necessary steps are taken to protect both parties involved. Our support team will work closely with you to understand the specific circumstances and provide a suitable resolution that aligns with our policies and procedures.

Maintaining proper communication and engaging with our support team ensures that your refund request is handled promptly and professionally, minimizing any potential confusion or complications that may arise from manual refund attempts.

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