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It charged me... but I didn't get my item. There's nothing in my history!
It charged me... but I didn't get my item. There's nothing in my history!
Lagstep avatar
Written by Lagstep
Updated over a week ago

Concerning preauthorization fees on your credit card or bank account, it's crucial to understand that these are usually provisional and will be removed within a few hours. Nonetheless, there might be instances where this period could extend from 3-7 business days for the charges to fully disappear.

If you're awaiting reimbursement for a specific transaction, bear in mind that this process may take some time as well. The usual timeline for refunds is between 3-7 days. We value your understanding during this interval since it enables us to confirm accurate processing of the refund and its reflection into your account.

Should you need proof or validation regarding non-posting of any charge, we suggest contacting our dedicated real-time support team. Our proficient customer service representatives can assist with validating the fee while providing necessary details required handling such situations.

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